In the connected world it’s hard to believe that so many businesses are still operating on radio silence from the time a customer drops off something for repair to the time it’s ready for collection. Research shows that consumers rank ‘prompt, regular communication’ above all other factors when choosing where to have a product serviced.
TOOT combines over 50 years of senior business leadership experience with bespoke technology to engage customers where and when they prefer to be contacted. Over 82% of mobile phone users say they open every text message they receive, and 90% of messages are read within 3 minutes of arrival.
Great customer experience is about matching innovative technology with customer demands and needs. As the world moves more digital, it
is important to support your workforce with digital solutions to enable them to be more efficient and offer better customer engagement. At the centre of this is the tools you provide them to do their jobs well.
TOOT combines expertise from the retail, automotive, real estate, and professional
services industries with a deep understanding of new in-market technology. The application of expertise allows you to deliver the right customer touchpoints, at the right time, with the right message, which is crucial if your business wants to grow sales and increase customer retention.
We were sceptical of the response we would get from b2b customers sending our black Friday offers to owners of the businesses we supply, but in actual fact the response rate was really good, this helped us secure an additional £12k in sales from our black Friday campaigns.
Delivering large volume broadcasts and marketing campaigns through the Toots SMS web platform has significantly increased our demos and appointments as customers and prospects all respond to sms messages even if its to say no thanks! This is method of delivery has meant we now don’t use email marketing at all as the open rates for those are so poor by comparison to Toot.
Toot has enabled us to deliver a much better experience for our customers, keeping them up to speed with the status of their repair along with much more efficiency through 2 way communication and messaging with our customers during the service process.
We have been using an early version of the Voice AI and are blown away by its potential. We were able to design inbound and outbound digital support agents to do the heavy lifting of outbound cold calling and inbound enquiry management. We could tailor the voices
With our Zapier & Make integration, you can easily automate all your processes.
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